Get startet with internet from Telia
Your router have been updated with a new software. If you are looking for more information about the new software or experience issues with your internet, see step-by-step guide here.
Telia delivers the wireless Internet to your flat/apartment through our agreement with SIT. We will install a new wifi-router, where 100/100 Mbps Internet is included
You will at a later time get the opportunity to upgrade your Internet speed, as well as order TV-services. We will let you know as soon as it’s open for ordering.
Below you can find information on how to connect to the wifi, in addition to a user guide for the router.
You will find your own Zyxel router in your flat/apartment when we are done installing. It’s through this that you connect to wifi. We recommend that you use the router installed, as it will greatly help us support you if needed.
You will find the username and password for the wifi at the back of the Zyxel-router. We recommend that you choose to connect to the wifi that has “5G” in its name, as this is the one that will give you the greatest capacity and stability.
Se instructions below.
Having trouble finding your WIFI? Try this:
On the back of your Zyxel-router, there is a small "reset" hole. Find a thin object, press the object into the hole and hold it there for 10 seconds, release and wait for 5 minutes. The Zyxel-router will now reset itself, and the WIFI will reset back to default. This is located on the back of the router.
TIPS for a better wifi
Be aware of the placement of the router
The router should be placed in a high and central location in your apartment. It should also be kept away from metal, glass and other obstacles, as those limit the reach of the wifi-signals. That way you make sure that the signals reach all over the apartment, and you will experience less issues.
2.4 GHz or 5 GHz?
Your router transmits two separate wireless networks. One with 2G and one with 5G in its name. Of the two the 5G network is the strongest, and also the one you will be connected to the most. Be aware that some units dont support 5G networks, and demand to be connected to the 2G network.
How to log onto your router
- Open a window in your browser and type in 192.168.0.1
- Hit enter
- Sign in with username "home" and password "home"
How to change the name and password to your wifi
- Follow the steps above
- Go to "WiFi- Settings" in the top menu
- Un-check "Random password"
- Type in wanted name and password
- Hit "Save"
Make sure you name the 2G and 5G networks differently so you know which to connect to.
Are you experiencing issues?
You can find selfhelp and more wifi tips on our customer service pages.
To be able to help you please have your address and the H-number for your apartment ready when you call in (example H0101).
The H-number can be found in the doorframe on the frontdoor of the flat, the contract from Sit or on a stickynote on the router.